You understand that your use of our website, http://www.Dwellze.com/ (“Website”) and our
mobile application, Dwellze (“App”) (“collectively the “Platform”), is subject to
Policy available here: https://Dwellze.com/privacy-policy/
is being provided to you as a service on a revocable, limited, non-exclusive, and
This document is an electronic record in terms of the Information Technology Act,
Act”), the rules there under as applicable, and the provisions pertaining to electronic
records in various statutes as amended by the IT Act. This electronic record is
a computer system and does not require any physical or digital signatures. We may update
- Acceptance of Terms and Registration of Account
- Registration of the Direct Customer Account
- Termination or Suspension of Account
- Security Components
- Links to Third Parties
- Trademark, Copyright and Restriction
- Prohibited Conduct
- Terms and Termination
- Disclaimer of Warranties and Liability
- Additional Terms
- Grievance Officer
1. Acceptance of Terms and Registration of Account
a. These Terms set forth a legally binding contract between You and Us. By
Platforms, You agree to be bound by these Terms together with the Privacy
b. To accept these Terms, You must be at least 18 (eighteen) years of age. In
You are below 18 (eighteen) years of age or such other older legal age, your
read and understand and accept the provisions on Your behalf.
c. If You are executing/accepting these terms on behalf of any registered
society or builder (“Direct Customer”), You confirm that You are a major and are
d. You also agree to provide true, accurate and complete information about
update them upon any change.
e. To avail any services offered by the Company, You will have to register on
to create your account. To register you will be required to open an account by
the registration process, by providing us with current, complete and accurate
prompted by the registration form. You may then update the identifiable
f. To access your account on the Platforms, you will be asked to log in with
and password, to establish a unique identity for You. You are responsible for
the confidentiality of your password, verification code, and account
is any compromise on your password, you can change Your password using the
g. At the time of registration, if You provide any information that is untrue,
not current or incomplete, or We have reasonable grounds to suspect that such
untrue, inaccurate, not current or incomplete, We reserve the right to suspend
Your account and refuse any and all current or future use of the Platforms (or
thereof) at any time.
h. You may access the Platforms as available for
your personal use only.
i. You will be required to enter a valid phone number while registering on the
registering your phone number with us, you consent to be contacted by Us via
SMS notifications, and/or e-mails, in case of any subscription/service updates.
j. You agree that it shall not be the responsibility of the Company to perform
checks or provide any advice relating to the hiring/firing of the security
apartment complex /gated complex and/or any third-party service providers
to the residents of such apartment complex /gated complex. The hiring/firing of
security personnel and/or any third-party service providers shall be at the sole
association of the apartment complex /gated complex or the residents of such
complex /gated complex, as the case maybe. We are merely a technology platform.
2. Registration of the Direct Customer Account
a. If you are registering the administrative account for the Direct Customer
Platforms, You may be required to complete a verification process as part of
b. To access the Direct Customers administration account, the authorized
association shall also be provided with a unique ID and password. We
Company has no liability for usage or sharing of information / data by such
They are fully responsible for all activities that occur on the administration
a. The Company offers you a technology platform which ensures to the best extent
the safety and security of apartment complexes/gated enclaves by deploying its
b. You acknowledge and agree that the association of each such apartment
enclave, being our Direct Customers, shall share all Users / residents
Company, including Your information, and the same shall also be subject to the
provided by you on the Platform.
c. You agree that the Service may enable You to control the access of entry into
apartment complex/gated enclave through inviting or letting non-residents, such
providers who provide daily services (maids, drivers, cooks, etc.), as well as
visitors including, without limitation, family, friends, and delivery personnel.
that every entry to service providers, guests and visitors in the Premises is
resident initiated and is authorized by You or authorized by personnel’s of
Security Agency or any other agency or vendor or individual as appointed by the
or builder at the Premises and the Company shall have no liability in this
Therefore, the Company shall not be liable for any entry in to the apartment
enclave, as the entry process is completely controlled by you.
d. You agree that the Company offers various others additional services through
Platform, which you may avail at your own risk. The Company shall not be liable
services that you chose to avail on/from the Platform. These additional services
governed by specific policies.
e. The Company does not guarantee the consistency or the stability of the
Further, any services provided by the Company may be subject to change at the
the Company, and the Company does not require your permission for the same.
insure the best user experience, we do not represent or warrant that the
Platform will be error free or uninterrupted.
f. The Company does not control the information provided by third parties (such
value-added services or other promotional / marketing links on our Platform) nor
Company control any information or data provided by the other residents
association or builders, being our Direct Customers, as the case may be. Your
the same shall be at your own risk.
g. Reliance on any information provided by such third parties, their employees,
appearing on the Platform is solely at your own risk. Furthermore, the
by the Company on the Platform is on as “AS IS” basis and any reliance on the
at your sole risk. You understand the Company is merely a technology platform
Company shall not be responsible for the correctness of the information provided
any third party on the Company’s Platform. You acknowledge and agree that the
intermediary and the use and/or publication of any information provided by the
be at the User’s sole risk except so far as provided under these Terms.
4. Termination or Suspension of Account
You agree that we may at any time and for any reason, including but not limited
Platform, with or without prior notice, and without liability. If there is a
untoward or illegal activity, we may suspend Your account immediately.
You acknowledge, consent and agree that the Company may treat Your account
6. Security Components
You understand that the Platform and software embodied within the Platform may
security components that permit digital materials to be protected, and that use
materials is subject to usage rules set by the Company, the same shall at all
circumvent or otherwise interfere with any such security components and usage
into the Platform.
7. Links to Third Parties
Our Platform may contain links to other applications or websites owned by third
(i.e. advertisers, affiliate partners, strategic partners, or others). We are
responsible for examining or evaluating, and we do not warrant the products or
any of these businesses or individuals, or the accuracy of the content of their
or websites. The Company does not assume any responsibility or liability for the
product, and content of any such applications or websites. Before You access or
third-party applications or websites made available on Our App, You should
decide to access any such third-party platform, you do so at your own risk.
8. Trademark, Copyright and Restriction
a. The Platform is proprietary software developed and made available exclusively
Company. The Company is the sole owner of the Platform, and all software created
Platform available to you. All content on the Platform, which is including, but
to, names, logos, trademarks, images, text, columns, graphics, graphs,
artwork, software, designs, text, graphics, graphs, images, information, button
any other content (“Content”) are the exclusive and sole property of the
b. All icons and logos are trademarks of and proprietary to the Company. The
copying, modification, use or publication of these marks is strictly prohibited.
c. All Content is the exclusive copyright of the Company or its licensors,
third-party content and link to third party apps or websites. Systematic
Company’s Content to create or compile, directly or indirectly, a collection,
database or directory (whether through robots, spiders, automatic devices or
processes) without written permission from the Company is prohibited. In
the Content for any purpose not expressly permitted by the Company in these
prohibited and may invite legal action.
9. Prohibited Conduct
a. You agree that you shall not use the Platforms in order to host, display,
publish, transmit, update, distribute, share, store or destroy material:
- In violation of any applicable law or regulation;
- in a manner that will infringe the copyright, trademark, trade secret
intellectual property or proprietary rights of others or violate the
other personal rights of others;
- That belongs to another person and to which the user does not have any
- That is grossly harmful, harassing, blasphemous, defamatory, obscene,
- harm minors in any way;
- deceives or misleads the addressee about the origin of such message or
information which is grossly offensive or menacing in nature;
- impersonate another person or entity;
- contains software viruses or any other computer code, files or programs
Destroy or limit the functionality of the Company’s computer systems or
Company’s users, customer’s computer systems or site; and/or
- threatens the unity, integrity, defense, security or sovereignty of
relations with foreign states or of public order.
10. Terms and Termination
Platform. You may delete your account at any time, for any reason, by following
instructions on the Platform. The Company however does not offer any refunds.
b. The Company reserves the right to terminate the services or the Platform
notice. Your account or your access to the Platform may be terminated
without notice to You, and without liability to You, if the Company believes
interfered with use of the Platform by others.
c. The Company reserves the right to cancel delete or deactivate Your Account,
believes the same has been compromised, or is being used fraudulently, at its
11. Disclaimer of Warranties and Liability
a. The Company is a technology platform and only provides licenses to its Users
proprietary solution to facilitate safety and security in gated communities.
b. All Content on this Platform, (including but not limited to software) and
included on or otherwise made available to You through this Platform are
and “AS AVAILABLE” basis without any representation or warranties, express or
otherwise specified in writing.
c. The Company does not warrant that the technology platform, information,
(including software) or services included on or otherwise made available to the
through the technology platform are free of viruses, malware, or other harmful
d. The Company shall not be liable for any unanticipated or unscheduled down
a portion of the services provided to the Users.
e. The Company shall not be responsible for actions of information sharing by
Customer. The Direct Customer shall be solely responsible and liable for
requisite permissions from its residents to share their respective information
f. You acknowledge and agree that the Company shall not be held responsible or
theft, security breach, or any other unusual or illegal activity that occurs in
of the apartment complex /gated complex, as the services of the Company are
best effort basis. The Direct Customer shall contact the respective law
for any such unusual or illegal activity.
g. The Company will not be liable to you in any way or in relation to the
of, or otherwise in connection with the Platform. The Company does not warrant
Platform, information, Content, product (including software) or services
otherwise made available to You through the Platform are free of viruses or
h. All warranties including without limitation, the implied warranties of
fitness for a particular purpose, for the title and non-infringement are
i. Our affiliates, respective investors, directors, employees, agents,
shall not be liable, at any time for any, direct, indirect, punitive,
consequential, damages arising out of or in any way connected with the use of
whether based in contract, tort, strict liability, or other theory.
j. Nothing on the Platform constitutes, or is meant to constitute, advice of any
k. SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL THE COMPANY OR ITS EMPLOYEES’,
AGENTS’, PARTNERS, AND CONTRACTORS’, AGGREGATE LIABILITY ARISING FROM OR RELATED
AFORESAID SERVICES SHALL EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY
FROM YOU, FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS.
You agree to defend, indemnify and hold harmless the Company, and its
officers, directors, employees, consultants, representatives and agents, from
any and all claims, damages, obligations, losses, liabilities, costs or expenses
but not limited to attorneys’ fees and costs) arising directly from
Your use of and access to the Platform;
Your violation of any third party right, including without limitation any
property, or privacy right.
Provided however the same are not on account of fraud, misrepresentation or
the Company or its employees.
13. Additional Terms
We reserve the right at any time to modify, edit, delete, suspend or
temporarily or permanently the service or any of the Platform (or any portion
or without notice. You agree that we will not be liable to you or to any third
such modification, editing, deletion, suspension or discontinuance of the
Agreement and any rights and licenses granted hereunder, may not be transferred
by you, but may be assigned by the Company without restriction. This Agreement
Platform or elsewhere in or around Your apartment complex, shall constitute the
agreement between You and the Company concerning the Platform, the Company’s
governs Your use of the Platform, superseding any prior agreements between You
Company with respect to the Platform. The failure of the Company to exercise or
right or provision of these Terms shall not constitute a waiver of such right or
If any provision of these Terms is found by a court of competent jurisdiction to
the Parties nevertheless agree that the court should endeavor to give effect to
intentions as reflected in the provision, and the other provisions of this
in full force and effect. These Terms are governed by the laws of India. Any
under these terms shall be subject to the exclusive jurisdiction of courts